Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Zhiiva Gift Card Parameters and Limits

General Gift Card. Unless otherwise required by Applicable Laws, our Zhiiva Gift Cards:

(i) are not reloadable, provided Gift Cards may be reloadable only for returns where the original purchase was made using Shopify Payments.

(ii) not be redeemable for cash;

(iii) not include any activation fees or added service fees, or fees that reduce the value of the card over time;

(iv) not be used to compensate consumers for unshipped merchandise instead of providing refunds;

(v) include on the face of the Gift Card the applicable funds/card expiration date or a statement that the funds never expire, and have an expiration date that complies with applicable laws; and

(vi) be single-use and closed-loop (i.e., the Gift Card may only be used at Zhiiva.com for purchase of goods and services, and no other merchant or company).

Limits. Zhiiva Gift Cards do not have a denomination greater than $100 USD; provided. Customers may not misuse Zhiiva Gift Cards in any way or the subject of fraud or illegal activity.