Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at orders@zhiiva.com.

Zhiiva was founded by an international music artist from Siberia - Polyna.

About Polyna:

"I was born in a small hidden town in the middle of Siberian Taiga forest. Ever since I was a child, I felt connected with nature. I could spend hours in our forest by my home, collecting pine cones and enjoying our beautiful cedar trees. My family was very nature oriented, it seems like my Dad knew everything there was to know about the healing powers of the forest.

Yet I grew up and began traveling, making new friends and moved to a big city. When I first arrived, I was so excited to try new beauty and skincare products. And that's how my beauty rat-race began... I tried a ton of different creams, serums, moisturisers. Some of them were uber expensive. Yet my skin didn't look so good. And every time I would stop using another expensive cream, it seemed like my skin went through a "withdrowal". I felt I was on a hook to keep using those products yet the result wasn't impressive at all.

As a music artist, I needed to have a great skin, but it felt like I was getting further and futher away from my goal. During one of my trips home to Siberia, I shared my frustration with my dad. He laughed and said: “What else did you expect from all those chemicals you keep putting on your face?". That phrase stuck in my mind, and I went through ALL my expensive beauty products reading the ingredient list. None of them were fully natural. NONE! In addition to the toxic chemicals, a lot of brands didn't care about the environment, tested on animals... It was shocking.

Soon I realized that I'm not the only one who is longing for fully natural beauty products. So I went back to where I started - to my homeland - to seek the perfect all natural formula that would work for every skin type. And as soon as I found it and started using Zhiiva, my skin improved dramatically. I now receive a lot of compliments and feel fully confident in my own skin. I don't use any other creams or serums, and my skin feels and looks somply amazing. So I decided to share it with the world and help thousands of women improve their skin with all natural and organic Zhiiva."

 

You can access your subscription by logging into your Zhiiva account and selecting My Account>Subscriptions from the navigation bar.

In-Stock Orders

Contiguous U.S.: 15 business days*
Non-Contiguous U.S. (PR, HI, AK): 20-25 business days
Other International: 10-20 business days*
Tracking is only available on US. We can not track other international packages.

International orders can take longer depending on customs.

Oh no! So sorry. Please email orders@zhiiva.com with "Order Numer# - Missing Item" in the subject line. We’ll take care of it right away.

Zhiiva prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed.

Orders shipped internationally, may be subject to import duties and taxes and are not paid by Zhiiva. Please consider this prior to placing your order.

We were tired of watching people spending thousands of dollars on products that are full of toxic chemicals, hurt our skin and the environment, with companies that don’t have a social purpose and don’t care about our planet. We knew that we don’t need all those chemicals to have a healthy, glowing skin as nature has everything our skin needs. We knew that we want to create a product that works and does what it promises. 

So we started a research to find the best sustainable, clean and a 100% organic ingredients provided by nature. After years of research, we found the answer in the heart of Siberian pine forest - Taiga, one of the ecologically purest places on earth. 

We heard about a long-lasting beauty of women from Siberia, which was especially amazing in harsh Siberian climate with extreme cold in winter and extreme heat in summer. We found out that those women had a secret to their beauty, a secret that was only known within the region - a Siberian cedar tree. 

Siberian cedar is commonly called “a king of Siberia” for its amazing healing powers. Cedar resin is known for its anti-inflammatory and healing qualities, and cedar nut oil is known to be one of the most beneficial and luxurious oils in the world for its nutritions and vitamins. Yet since Siberian cedar predominantly grows in Siberia, its amazing potential isn’t fully revealed outside of the region. 

As soon as we tested and saw amazing results, we knew we found what we were looking for. That’s how our company was born. We called our serum Zhiiva [ˈʒiːvə] - the Goddes of life in Siberian mythology. Zhiiva translates as “She, who brings life”. And we are certain that our Zhiiva will bring a new life to your skin.

Pinus Sibirica Seed Oil

100% organic Siberian pine nut oil derived from Siberian cedar trees using an inviromentally friendly press technology. Rich with vitamins and minerals, it softens the skin, makes it more elastic and resilient, and preserves its natural moisture.

Pinus Siberica Resin

100% organic hand picked resin from Siberian cedar tree. It's rich in antioxidants and has an anti-inflamatory effecs. It enhances the skin's protection against environmental damage and relieves itching or redness on the skin.

Vitamin E

Vitamin E is one of the most benefitial vitamins for skin's health. It is famous for its anti-aging and moisturizing qualities. It prevents or treats dry, flaking skin, helps improving wrinkles and fine lines, deeply moistourises the skin. It may also help to relieve the burning and itching that result from a sunburn.

Vitamin C

Vitamin C benefits skin by visibly evening out skin tone, supporting elasticity, visibly fading dark spots and minimizing the look of wrinkles. It is famous for helping skin look more radiant overall. Vitamin C fights photoaging and supports skin’s natural collagen to help keep skin visibly firm and target pigment that leads to dark spots.

Vitamin D

The main benefits of vitamin D for skin are its anti-inflammatory, anti-oxidative, proliferative, and skin repairing qualities. Vitamin D can be benbeficial with improving minor skin irritations and ecsemas due to its impressive anti-inflamatory qualities.

Linoleic Acid, Oleic Acid, Pinolenic Acid, Palmitic Acid, Stearic Acid,

Organic plant based fatty acids play a key role in helping your skin retain water, restore its natural barrier. All of the acids in Zhiiva are non-comedogenic and can be beneficial in controlling acne.

In-stock products.

Orders are shipped via DHL, FedEx, UPS or USPS depending on the quickest delivery method for your address. Once your order has shipped, you will get a confirmation email with tracking. Please note tracking can take up to 36-hours to show movement. All in-stock orders are processed as quickly as possible but can take up to 72 hours to ship. Zhiiva delivers in-stock products and packages to continental US addresses within 15 business days.

Pre-Order products.

All pre-order purchased may take up to 2 -months to ship. Please keep in mind that this may change or be delayed due to global supply chain issues or foreseen disruptions.